111ck Privacy Policy

111ck is a trusted online betting and casino platform in Bangladesh. We take the privacy of our users very seriously. This privacy policy ("Policy") explains how 111ck collects, uses, discloses, and protects your personal information ("Information").

This policy applies to the 111ck website (https://111ck.cam), its mobile application, and all related services. We may update this policy from time to time, so we recommend reviewing it regularly.

By registering or logging in to our platform, you acknowledge that you have read this privacy policy and agree to its terms. This policy should be read together with the Terms and Conditions and the Responsible Gaming policy.

111ck collects information in several ways. A detailed list is provided below:

2.1 Information Provided Directly by You

When you register on our platform or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID card or passport number (for identity verification)
• Banking and payment information (for bKash, Nagad, Rocket, Upay, and bank transfers)
• Address and location information
• Username and password

2.2 Automatically Collected Information

Our systems may automatically collect the following technical information:

• IP address and device information
• Browser type and operating system
• Cookie and session data
• Gameplay history and activity logs
• Login times and connection details

2.3 Information Received from Third Parties

We may receive certain additional verification information through identity verification services, payment processors, and fraud prevention agencies. This information is used solely to meet security and legal obligations.

111ck uses your personal information for the following purposes:

• Account Management: To complete your registration, login, and account verification process.
• Payment Processing: To manage secure financial transactions via bKash, Nagad, Rocket, Upay, and bank transfers.
• Customer Support: To provide prompt and effective resolution of your issues and questions.
• Security: To prevent fraud, money laundering, and other illegal activities.
• Age Verification: To ensure that only users aged 21 or above participate on the platform.
• Personalised Experience: To present relevant offers and services based on your preferences and usage patterns.
• Legal Obligations: To comply with applicable laws and regulations.
• Responsible Gaming: To identify problematic gaming patterns and provide support.

We never sell your personal information to advertisers or share it with unnecessary third parties.

111ck may share your personal information with certain third parties in limited circumstances and under strict confidentiality agreements:

4.1 Authorised Third Parties

• Payment Processors: bKash, Nagad, Rocket, Upay, and banking partners — solely to complete transactions.
• Identity Verification Services: Agencies required for the KYC (Know Your Customer) process.
• Game Software Providers: Pragmatic Play, Spribe, PG Soft, JILI, and other providers — solely for game operation.
• Technology and Security Services: SSL encryption and cybersecurity service providers.
• Fraud Prevention Agencies: To prevent money laundering and fraudulent activity.

4.2 Disclosure Due to Legal Obligations

In the following circumstances, 111ck may be required to disclose your information to the relevant authorities:

• In response to a court order or valid legal process
• Upon a lawful request from a government investigative agency
• To address an immediate threat to national security or public safety
• To comply with anti-money laundering regulations (AML)

4.3 Business Transfers

If 111ck undergoes a business merger, acquisition, or asset sale, the transfer of user information will be governed by this privacy policy and users will be notified in advance.

The 111ck website and application use cookies and similar technologies to operate smoothly.

5.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform. These cannot be disabled.
• Functional Cookies: Remember your language preferences, login status, and personal settings.
• Analytical Cookies: Help us analyse user behaviour to improve our services.
• Security Cookies: Used to prevent fraud and unauthorised access.

5.2 Cookie Management

You can manage cookies through your browser settings. Please note that disabling essential cookies may prevent you from accessing many features of the platform.

111ck follows the highest industry security standards to protect your information:

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Data Encryption: Sensitive information stored on our systems is kept in encrypted format.
• Access Controls: Only authorised staff have access to the information they need.
• Two-Factor Authentication: An additional security layer for account login.
• Regular Security Audits: Periodic audits to identify system vulnerabilities.
• Firewall and Cyber Protection: Advanced firewall and intrusion detection systems.

While we strive to ensure the highest level of security, no data transmission over the internet is completely secure. Users are responsible for keeping their own passwords confidential.

111ck retains your information only for as long as necessary:

• Active Accounts: Complete information is retained for as long as the account remains active.
• Closed Accounts: Certain information may be retained for a period after account closure due to legal obligations.
• Financial Transaction Records: Retained long-term for regulatory requirements and audits.
• Security Logs: Log files are retained for a set period for cybersecurity purposes.

Once the retention period ends, unnecessary information is securely deleted or anonymised.

As a user of our platform, you have the following rights over your own information:

8.1 Right of Access

You can find out at any time what information we hold about you. Contact our support team to receive a copy of this information.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected. Most information can be updated directly in your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may not be fully deletable due to legal obligations.

8.4 Right to Object to Processing

You can object to marketing communications and certain types of data processing. Change these preferences through your account settings or via our support team.

8.5 How to Exercise Your Rights

To exercise any of the rights listed above, please contact us:

• Email: [email protected]
• Via our 24/7 live chat service

We will verify your request and respond as quickly as possible.

111ck strictly prohibits anyone under the age of 21 from accessing the platform. We do not collect or process information from minors.

If we become aware that an account was created by someone under the age of 21, we will immediately close that account and delete all associated information.

If you believe a minor is using our platform, please notify us immediately at [email protected].

111ck's infrastructure and some technology partners may operate on servers located outside Bangladesh. In such cases, your information may be transferred internationally.

We ensure that any international data transfer is carried out with appropriate protective measures in place. The receiving party is contractually bound to maintain safeguards consistent with this privacy policy.

111ck reserves the right to change or update this privacy policy at any time. For significant changes, we will notify users in the following ways:

• By displaying a prominent notice on the platform
• By sending a notification to your registered email address
• By updating the "Last updated" date at the top of this page

Continuing to use the platform after a change has been made will be taken to mean that you agree to the updated policy. We therefore recommend reviewing this page regularly.

111ck may analyse your gameplay data to help ensure responsible gaming. The purpose of this analysis is to identify patterns of potentially problematic behaviour and to provide timely support.

We honour voluntarily submitted self-exclusion or limit-setting requests and keep this information secure. To learn more about responsible gaming, visit our Responsible Gaming page.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Bengali-language support available 24 hours a day, 7 days a week
• Hours of Service: Around the clock, in accordance with Bangladesh Standard Time (BST, UTC+6)

We generally respond to all privacy-related requests as quickly as possible. More complex matters may take a little longer, but we will keep you informed of the progress.

For more information, visit our FAQ page or our About Us page.