❓ Frequently Asked Questions
111ck FAQ — all your questions answered in one place
From opening an account to withdrawing money via bKash — find detailed answers to all your questions about 111ck on this page.
111ck is a trusted online betting and casino platform for players in Bangladesh. Whether you want to open an account for the first time, deposit money with bKash or Nagad, learn about the welcome bonus, or understand the rules for betting on BPL matches — answers to everything are laid out on this FAQ page. Our 24/7 live chat support team is always ready to help in Bengali. Read through the questions below and contact us directly if you need further help.
Account and Registration
To open an account at 111ck you need an active mobile number, a valid email address, and a strong password. The registration process is available in full and takes only a few minutes to complete. Each mobile number can be used to create only one account.
111ck is for players aged 21 and above only. During account registration you must confirm that you are 21 or older. Accounts belonging to underage users are closed immediately and any deposited funds are not refunded.
Go to the 111ck Login page and click the "Forgot your password?" option. Enter your registered mobile number or email address and an OTP code will be sent to you. Verify the OTP and set a new password. If you have trouble, get 24/7 support through live chat.
No, one person can hold only one account at 111ck. Attempting to open two accounts using the same mobile number, email, or payment method may result in all accounts being suspended and bonuses being cancelled.
For large withdrawal amounts, 111ck may verify your identity. At that point a copy of your national ID card or passport may be requested. The verification process is straightforward and your personal information is kept fully secure. Completing verification quickly keeps transactions running smoothly.
Deposits and Withdrawals
Deposits made with bKash are generally instant — in most cases the balance is added to your 111ck wallet within a few seconds to a few minutes. If the bank server is busy it may take up to 15 minutes. If you have a problem, let us know directly through live chat.
The minimum deposit amount at 111ck is ৳200 (across all payment methods). The minimum withdrawal amount is ৳800. Transactions below these amounts are not possible. The same limits apply to all methods — bKash, Nagad, Rocket, Upay, and bank transfer.
Withdrawals from 111ck to Nagad are generally completed within 15 minutes to 2 hours. Once the withdrawal request is verified it is processed as quickly as possible. It may take slightly longer during peak hours, but we always aim to complete transactions in the fastest time possible.
111ck itself does not charge any additional fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges. For bank transfers, the bank's standard charges apply. Check your payment provider's fees before making a transaction.
Yes, both Rocket and Upay are supported payment methods at 111ck. In addition, direct transfers from various banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank are also available, along with bKash and Nagad. The minimum deposit of ৳200 applies to all methods.
Games and Rules
To bet on BPL (Bangladesh Premier League) matches, first log in to your 111ck account and go to the cricket section. Choose the match you want from the match list and place bets on various markets including match winner, toss, and top run scorer. With live betting you can also place bets while the match is in progress.
RTP (Return to Player) is the long-term average payout rate of a slots game. For example, if a game has an RTP of 96%, it means that theoretically an average of ৳96 is returned for every ৳100 wagered. However, this is an average across millions of spins — results in a single session can vary. A higher RTP means a lower house edge.
Yes, 111ck is fully mobile-friendly. You can play all games directly through the browser on any Android or iOS smartphone. Cricket betting, slots, live casino — all sections work perfectly on mobile. You get the full experience without downloading a separate app.
111ck's live casino offers games from Evolution Gaming, Ezugi, and other leading providers. There are various table games including Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, and live game shows. Everything is played via live streaming with real dealers, giving you the feel of a real casino.
All games at 111ck run on software from certified game providers that use RNG (Random Number Generator) technology. This means every spin or hand is completely random and no one can predetermine the outcome. Fair play is ensured through games from leading developers such as Pragmatic Play, PG Soft, JILI, and Spribe.
Yes, 111ck's cricket section covers all major cricket events including BPL, IPL, T20 World Cup, ICC tournaments, and Bangladesh national team matches. Special odds and live betting are available for Bangladesh Tigers matches.
Bonuses and Promotions
111ck offers new members a 120% bonus on their first deposit, up to a maximum of ৳20,000. When you open an account and make your first deposit, the bonus is automatically added to your account. A 15x wagering requirement must be met to use this bonus.
A wagering requirement is the number of times you must place bets before you can withdraw bonus funds. For 111ck's welcome bonus it is 15x. This means if you receive a ৳10,000 bonus, you must place a total of ৳150,000 in bets before withdrawing. You can find the full terms on the terms and conditions page.
111ck's VIP program has 4 tiers: Bronze (weekly cashback up to 0.3%), Silver (0.6%), Gold (0.9%), and Platinum (1.2%). Tiers can be increased through regular play. Higher tiers come with priority support, special offers, and higher cashback rates.
111ck VIP members receive cashback each week at a set rate on their net losses. Cashback is generally calculated every Monday and credited to the account. You can view your current VIP tier and cashback details from your account dashboard.
Yes, 111ck runs limited-time promotional offers for Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, and other special occasions. During these periods deposit bonuses, free spins, or special cashback offers may be available. Check the site regularly or ask via live chat to stay updated on current offers.
Security and Responsible Gaming
Yes, 111ck uses SSL encryption technology to protect your personal and financial information. Your data is not sold or shared with third parties. Read our privacy policy for more details.
If you feel you are having trouble controlling your play, request self-exclusion through live chat. Your account can be temporarily closed for a set period (such as 30 days, 90 days, or permanently). This feature is free and available at any time. Visit the responsible gaming page to learn more about responsible gaming.
Yes, as part of responsible gaming 111ck allows you to set daily, weekly, or monthly deposit limits. Use your account settings or contact live chat to set this limit. It is an effective way to keep playing within your budget.
Online gaming is for entertainment — never as a way to solve financial problems. If you feel that gaming is having a negative impact on your life, visit our responsible gaming page for detailed guidance and resources. 111ck always supports healthy and controlled gaming habits.
111ck's customer service is available 24 hours a day, 7 days a week, fully in Bengali. Open the live chat window from any page on the site for instant help. You can also contact us by email at [email protected]. All services operate on Bangladesh Standard Time (BST, UTC+6).
Still have questions?
Our Bengali support team is with you 24/7. Contact us via live chat or email — get a fast and easy resolution.
Direct Contact
Live Chat
Instant support in Bengali 24/7. Start a chat from any page on the site.
Email Support
[email protected] — email us for detailed questions or complaints.
Service Hours
24 hours a day, 7 days a week. On Bangladesh Standard Time (BST, UTC+6).